Phone and Email
April 20th, 2007 by DannyI’m working on a real post, but in the interim I thought I’d link to this excellent summary from Tanya Mann of CRA.
CRA Inc • Blog Archive • Seven Reasons to use the Phone instead of Email
Of all the scenarios where the phone might be preferable to email, the first is perhaps the most important:
“1. When you need to convey or discern emotion.”
This rings true for both corporate and personal communications.